This FAQ answers questions related to the promotional offer from Desjardins Online Brokerage and Hardbacon. If you can’t find the answer to your question below, feel free to write us at:


How long does it take to open a Desjardins Online Brokerage account?


Desjardins Online Brokerage’s online registration form takes no more than 30 minutes to complete. Your account will be opened within the following two business days. Afterward, you may transfer money into your account. To help you make your first fund transfer, click here.


I completed Desjardins Online Brokerage’s account opening request form two days ago, but I still haven’t received the link to access Hardbacon’s app the course. Is this normal?


It’s normal. Please allow two business days after opening your new Desjardins Online Brokerage account to receive an email from us with all the details. Since it normally takes about two days to finalize opening your account, this is a normal delay. However, if you haven’t received our email by three days after opening your Desjardins Online Brokerage account, you may contact us at:


I am not a Desjardins customer. Can I still open a Desjardins Online Brokerage account?


Absolutely. The offer is open to anyone who doesn’t have a Desjardins Online Brokerage account, whether they are Desjardins customers or not.


I already had a Desjardins Online Brokerage account before, but it is closed now. Can I still take advantage of this offer by opening a new account?


Since your old account is closed, yes, you can take advantage of the offer. However, if you have an existing Desjardins Online Brokerage account that is inactive, you are ineligible.


I have RRSPs with another financial institution. Can I transfer them to Desjardins Online Brokerage and take advantage of this offer?


Not only can you transfer your RRSPs to Desjardins Online Brokerage to take advantage of our offer, but you could also receive up to $1150 in commission credits and transfer fees! If you transfer an account with more than $10,000, you can combine this offer to our offer until October 31, 2018.


Will I be able to trade in my Desjardins Online Brokerage account via the Hardbacon app?


The Hardbacon app is a portfolio monitoring and analysis tool. You cannot make trades on it. However, you can trade from anywhere you are with the Desjardins Online Brokerage app.


I’ve already taken Hardbacon’s online course. Is there something else I can get?


We cannot offer you anything else as a replacement to this free online course about investing, but you are free to give your online course to someone else.  


I have an Android phone. Will I still be able to get a free three-month subscription to the Hardbacon app?


Absolutely! We launched our Android app in January 2019 and it’s now live on Google Play


Does the Hardbacon app synchronize only with my Desjardins Online Brokerage accounts?


Not at all. Hardbacon can synchronize with about 50 Canadian financial institutions, and those who wish to take advantage of the offer can synchronize as many different accounts as they wish.


What is the difference between Desjardins Online Brokerage and Disnat?


Disnat, the former Desjardins online brokerage, was renamed to Desjardins Online Brokerage in 2014. Disnat still exists today, but it is the name of Desjardins Online Brokerage’s online trading platform.