1. Go to the “Manage my accounts” section of Hardbacon
When you are connected to the Hardbacon app, click the round icon at the top right, to access the profile section and select “Manage my accounts”.
2. Check if the connection to your accounts worked.
Once in the “Manage my accounts” section, you should see the list of accounts you have connected, and their status.
If the account you want to add is already there, and the word “Synchronized” appears at the top of “Status”, this means that the connection to that account was successful and you don't have to do anything more.
If your account status is “Not Synchronized”, it means your account has logged out for some reason. The first thing to do is try to click on the word “Repair” or “Synchronize” to repair the connection. If that still doesn't work, just remove the account from the app and add it again, following the instructions in step 3.
If your account does not appear on this screen, go to step 3.
3. Press the add button (+) at the bottom right.
At the bottom right of the page, you should see a button with a + sign. Click on it to add a new account.
4. Select National Bank
In the list of institutions, choose “National Bank”.
5. Select the National Bank account
Click on the first option displayed at the top of the screen, “National Bank”.
6. Enter your account credentials
The username must be your bank card number, which is the same username to connect to your account through the National Bank's online portal.
Once logged in, Hardbacon can take anywhere from a few minutes to a few hours to fully analyze your accounts.
It may also take a few hours to connect. In the event that synchronization takes more than 36 hours, please write to us at: support@hardbacon.com
NOTE
You may be asked to answer a security question or enter a code received by SMS. This step is important to complete the connection to your account.
