1. Go to the “Manage my accounts” section of Hardbacon
When you are connected to the Hardbacon app, click the round icon at the top right, to access the profile section and select “Manage my accounts”.
2. Check if the connection to your accounts worked.
Once in the “Manage my accounts” section, you should see the list of accounts you have connected, and their status.
If the account you want to add is already there, and the word “Synchronized” appears at the top of “Status”, this means that the connection to that account was successful and you don't have to do anything more.
If your account status is “Not Synchronized”, it means your account has logged out for some reason. The first thing to do is try to click on the word “Repair” or “Synchronize” to repair the connection. If that still doesn't work, just remove the account from the app and add it again, following the instructions in step 3.
If your account does not appear on this screen, go to step 3.
3. Press the add button (+) at the bottom right.
At the bottom right of the page, you should see a button with a + sign. Click on it to add a new account.
4. Select RBC
From the list of institutions, choose RBC
5. Confirm that you are the author of the connection attempt
Log into your account on the RBC website. You will be asked if you made a recent connection attempt. Answer in the positive.
6. Answer security questions
You may be asked to answer security questions during your session on the RBC website. Be sure to answer all questions before ending the session.
7. Add your account again on Hardbacon
In the “Manage my accounts” section, delete your RBC account that you added previously and add your RBC account again, taking care to answer the security question.
8. Wait for an hour
Wait an hour to give Hardbacon time to complete the synchronization.
It may also take a few hours to connect. In the event that synchronization takes more than 36 hours, please write to us at: firstname.lastname@example.org
You may be asked to answer a security question or enter a code received by SMS. This step is important to complete the connection to your account.