Surex Insurance Review for 2023

When choosing an insurance provider, the options can get overwhelming. Some companies are well-established names, while others you may not have heard of. While it’s good to be cautious of low rates and bold claims you see online, reviews can help you make an informed decision about your insurance provider.

Surex Insurance is a relatively new online insurance agency that currently operates across Canada, excluding Quebec. Established in 2012, Surex was founded by Lance Miller and Matt Alston, two businessmen from Southern Alberta. Since then, the brokerage has grown to serve over 45,000 customers. Here is our in-depth Surex Insurance review to help you decide if this provider is right for you.

How does Surex Insurance work?

Surex Insurance is an insurance broker, also known as an insurance agency. It’s important to note the difference between insurance brokers and insurance companies. Insurance brokers work with insurance companies to sell their products. However, the insurance company will determine your eligibility and pay you in the case of a claim. 

Surex Insurance sells products from various insurance companies. When Surex sells a product, its partner providers pay them a commission. Surex Insurance has partnered with 12 Canadian insurance providers, including Aviva, Pembridge, Economical, and Intact, to name a few.

Getting a quote from Surex Insurance

Surex Insurance aims to find customers the best insurance for them at the lowest rate possible. It advertises a personalized quote in 10 minutes using an online quote tool. You will be asked some standard questions when using the online quote tool. For example, for car insurance, you’ll need to provide your location, driving habits, the make of your car, etc.

Working with a Surex Insurance advisor

After you provide some personal information through the online quote tool, Surex Insurance will match you with a Licensed Insurance Advisor, which the agency calls a “dedicated assistant”. Your assistant will go through the results from the online tool and personalize up to 10 offers for you to compare.

Your Surex Insurance assistant will be available to guide you through your decision and answer any questions you may have. They will also remain with you throughout your entire time as a Surex Insurance customer. 

If you’re not a big fan of phone calls, you’ll be happy to hear that Surex Insurance offers the option to conduct everything through its website or email. But if you want to speak to someone on the phone, you can call your dedicated assistant or Surex’s general support number. According to Surex Insurance’s website, you will always be able to speak to a real representative on the phone.

If your dedicated assistant happens not to be working, another person will be covering their phone and email. The only contact option that Surex doesn’t offer is an in-person meeting. As Surex Insurance is an entirely online agency, you will not have the option to meet with an advisor face-to-face.

What types of insurance does Surex offer?

Surex Insurance sells multiple types of insurance. In addition to home and car insurance, Surex also offers condo, tenant/renters, motorcycle, snowmobile, RV, trailer, travel, boat, farm, and business insurance. Auto insurance is only available for customers in Alberta, New Brunswick, Nova Scotia, Ontario, Prince Edward Island, Yukon, Nunavut and the Northwest Territories.

The availability of other types of insurance will vary, and you may have to contact Surex to find out if your province is covered. In this Surex Insurance review, we’ll take a closer look at auto insurance and home insurance.

Surex car insurance

Beyond mandatory liability insurance, which protects others from damages that you cause, insurance providers will offer additional types of coverage to protect you in other scenarios, such as theft, natural disasters, accidents, and injured family members. Surex Insurance provides various kinds of additional coverage, including collision, comprehensive, rental car, and third-party liability coverage. 

The more coverage options you add, the higher your insurance rate will get. There are lots of other factors that influence your rate, and many of them are out of your control. So the important question is – what kinds of discounts does Surex offer?

Surex Insurance offers discounts for all different types of drivers. Some of the discounts that may be available to you include: experienced driver discounts, short commute discounts, mature citizen discounts, hybrid vehicle discounts, claim-free discounts, multi-vehicle discounts, student discounts, and more.

Surex home insurance

Surex Insurance offers both types of Canadian home insurance – broad insurance and comprehensive insurance. Additional coverage options from Surex include liability coverage, which protects you in the case of a property-related lawsuit, coverage for damage such as flooding and sewer backup, and coverage for valuable items like jewelry or art.

As for available savings, Surex advertises a comprehensive list of home insurance discounts, including car insurance bundle discounts, alarm discounts, claims-free discounts, and smoke-free discounts. 

It’s good to be aware of the different coverage types and discounts available to Canadian drivers and homeowners. You can compare different car insurance and home insurance as you’re shopping around and before you make your final purchase. A Licensed Insurance Advisor from Surex can also help you compare your options.

What makes Surex Insurance unique?

Online insurance providers have become increasingly common in the past few years, but Surex Insurance was early to catch on. By forgoing brick-and-mortar locations, Surex has been able to offer its services to more regions across Canada. Surex’s online business model also means that customers can compare rates and purchase insurance without leaving the house or even picking up the phone. 

Surex’s Licensed Insurance Advisors, or dedicated assistants, are one of the agency’s main advertising draws. Once paired with a dedicated assistant, that person will be your constant point of contact throughout your time with Surex. Surex claims it will never tell you to “wait for the next available representative” when calling. 

Like other insurance brokers, Surex Insurance also offers customers the advantage of choice. When you deal with a direct insurance company, you are limited to its price range and product offerings. With Surex Insurance, you can compare multiple insurance companies and find the one with the best rate for you. Surex also points out that in the case of an accident or insurance claim against you, it will compare multiple providers to ensure your new car insurance rate is the cheapest possible. 

Surex Insurance reviews from customers

Online Surex Insurance reviews are a mixed bag. Starting with the positive, Surex has a 4.7/5 rating on Trustpilot, with over 4,000 reviews. Surex’s Google reviews are also positive, with 4.8/5 and nearly 3,000 reviews. Customers have complemented Surex’s friendly Advisors, easy process, and good savings.

Surex does have a handful of negative reviews, although the good reviews outnumber the bad. The agency has a 1.5/5 on Better Business Bureau, but that rating only comes from 8 reviews. Of course, no insurance company is without a few negative reviews. Insurance can be complicated, and customers are bound to get frustrated sometimes.

FAQs about Surex Insurance