How to Check Your Vanilla Visa Balance in Canada

Vanilla Visa
Share with FacebookShare with FacebookShare with TwitterShare with TwitterShare with Twitter
Table of Contents

    If you received a Vanilla Visa card as a gift or can’t remember how much money you have on the card, it’s easy to check the balance. Here’s how.

    1. Go to the Vanilla website

    Type in your browser’s address bar. The home page of the Vanilla website displays the form you need to fill in to check your balance.

    The home page of the Vanilla Prepaid Cards website, where people can enter their card info to check their current balance.

    2. Enter your card details and click on “Continue”

    You’ll find your 16-digit Vanilla card number and expiry date on the front, while the CCV number is on the back of the card.

    Where to find the credit card number, expiration date and CCV number of the Visa Vanilla.

    3. Check your Visa Vanilla balance

    Your card balance and previous transactions should be displayed automatically.

    Screenshot of the balance summary for a Visa Vanilla.

    Checking your Vanilla Visa balance by phone

    In order to verify the remaining balance of your Vanilla Visa card, contact the Vanilla customer service line at 1-844-864-6951. To start, enter the prepaid card details, such as the card number, card verification value (CVV) code and expiration date. This step authenticates your identity, granting you access to the balance information.

    Why you should avoid Vanilla cards in the future

    Vanilla cards come with many fees and limitations that can be bypassed by getting a free reloadable prepaid card. In fact, Vanilla Visa cards require an activation fee of $3.95 to $7.95, are not reloadable and apply a 2.5% foreign currency conversion fee. What’s more, these cards are not accepted by all retailers. In comparison, options like the EQ card allow Canadians to benefit from a no-fee, reloadable card, that don’t charge any FX fees and is widely accepted.

    [Offer productType=”CreditCard” api_id=”63d2cb6a18196b6d2e1928c2″]

    Transferring your Vanilla Visa balance to a new card

    Like a normal credit card, your Vanilla Visa card has an expiry date. However, since the card has pre-loaded funds, the card itself could expire before you get a chance to use the entire balance. However, you can still recover the remaining money.

    Fortunately, you can request to transfer funds to a new card with a later expiry date. If you find yourself in this situation, call Vanilla at 1-(844)-864-6951 or dial the number on the back of your card. The customer service representatives should send you a new card pre-loaded with any leftover funds.

    If you end up taking longer to spend the card’s funds, you should keep an eye on its expiry date. Several weeks before that date, call customer service for a replacement or make it a point to spend the remaining balance. That way, you will not lose out on your money. In the event that you need to request a new card, you will have plenty of time to do so.

    Share with FacebookShare with FacebookShare with TwitterShare with TwitterShare with Twitter
    Julien started Hardbacon to help Canadians make better investment decisions. He’s raised more than three million dollars and signed strategic partnerships with financial institutions across the country. Before starting Hardbacon, Julien shared his passion for personal finance and the stock market while working as a business journalist for Les Affaires. He passed the Canadian Securities Course (CSC), and, over the years, collaborated with various media including CBC, LCN and Urbania.